Support
Something wrong with your money app is not a small thing
Write to us and a person reads it. If your question is one of the four below, the answer is already on the site and you will have it faster than we can reply.
Answered already
Can my partner see my private spending?
The short answer is no, and the questions section says exactly how that is enforced.
What happens when my trial ends?
What stays, what locks, and what both of you can still do on the free plan.
Which banks can I import?
The banks the importer reads today, the ones queued next, and how the upload works.
What do you do with my records?
What is stored, what leaves the server, how long it is kept, and how to get it all back.
Write to support
We reply to the address you give here, so check it before you send. If you cannot get into your account, use the address you signed up with — it is how we know which household you mean.
What happens next
- 1. Your message goes straight to admin@inkece.co.za, with your address as the reply-to.
- 2. A person reads it — there is no ticket robot and no automatic first response.
- 3. You get an answer within one working day. We are at our desks Monday to Friday, 09:00–17:00 SAST.
- 4. If it turns out to be a bug, we tell you when it is fixed rather than closing the thread.
What not to send us
Never your password, a card number, or a one-time code — we will never ask for any of them, and anybody who does is not us.
We also cannot discuss your partner’s records with you, or yours with them. That refusal is the same one the app enforces, and it does not have an exception for support.
How your data is handled